Module
An AI phone assistant
that runs inside your company.
It answers calls through your phone system, replies from your approved documents with a source and hands over to your team – included in the package price, with no per-minute fee.
Example call to a building services firm's customer line: the assistant opens by saying that an AI is speaking. A caller asks what a heating service includes. The assistant searches the approved documents and answers with a source, the heating service description. It doesn't book appointments itself, so it creates a callback request for customer service, in the morning.
Picks up your calls
As an extension of your phone system, after hours too.
Replies with a source
Every answer comes from your approved documents.
Hands over to your team
By transfer, callback or message.
After the call, it’s all on record.
Transcript, summary and next step reach your team right away. If nobody picks up, the callback is already on the list.
+49 40 ··· ··63Follow-up created
Summary
Client asks about the status of the design phase. Process explained from the client information, project lead not reached, callback promised.
Next steps
Conversation
Transfer to project lead: no answer
AssistantAI
The project lead can’t be reached right now. Would you like a callback today between 2 and 4 pm?
Callback created: design phase status, 2–4 pm
Your access to this conversation is logged.
Processed on your own premises.
Speech recognition, language model and speech output run on the Lokalaise server, with no detour through a cloud AI. Text is stored, never audio – and you decide for how long.
Privacy
What a call leaves behind. The spoken notice follows from it.
Audio recording
Text is stored, never audio.
Keep transcripts
After that only the summary remains.
Keep the summary only
No verbatim transcript; the notice says so.
Calls from one phone number
Remove completely on request.
Every access to a conversation is logged.
On-premise or cloud: the difference.
An on-premise AI phone assistant processes speech, language model and knowledge on a server inside your own company. Cloud phone AI usually processes calls in the provider's data centres and often bills per minute.
| Aspect | On-premise AI phone assistantLokalaise | Cloud phone AIgeneral, varies by provider |
|---|---|---|
| Processing of speech and text | On the Lokalaise server in your company | Usually in the provider's data centres |
| Knowledge base | Approved collections from your Lokalaise knowledge base | Often FAQs or documents uploaded to the provider |
| Audio recording | None, text is stored | Depends on provider and settings |
| Connection | As an extension of your existing phone system | Often via call forwarding to a provider number |
| Billing | Included in the package price, no per-minute billing | Often per call minute |
| Handover to your team | Callbacks, messages and records on the same platform as the rest of your knowledge | Depends on integrations |
| Operations | Hardware, software and maintenance by Lokalaise | Platform at the provider, configuration by you |
Frequently asked questions about the phone assistant
Short answers. Everything else we cover in the live demo.
Hear the assistant in a real conversation.
In the live demo, you call the assistant yourself and ask your own questions.